+ 300 Free Spins + 3 Bonus Crab Attempts
- Wagering
- 35× deposit + bonus
- Maximum Bet
- A$7.50
- Minimum Deposit
- A$30
- Daily Withdrawal
- A$800
Alawin Casino VIP Program: What Each Level Offers
Alawin Casino operates under a licence from the Costa Rica ROS (Registro de Operadores de Servicios). Payment processing is managed by Morada Horizon Services Limited, an Irish company registered under number 781093.
How the Alawin VIP Program is set up
The programme runs from Level 1 through Level 5. Each level includes a personal VIP manager, higher withdrawal limits, personalised offers and access to on-site promotions. The main difference is that the benefits become more valuable as your level increases.
Alawin Casino does not publish a single public table showing the deposit or wagering threshold for every level. In practical terms, your account level determines which benefits and limits apply to you. If you want to understand your current position, 24/7 live chat is the simplest place to ask.
| Feature | VIP availability | What it means |
|---|---|---|
| Personal VIP manager | All 5 levels | A dedicated contact for account and VIP support |
| Higher withdrawal limits | All 5 levels | More generous daily and monthly limits than standard account limits |
| Personalised offers | All 5 levels | Promotions tailored to your account |
| On-site promotions | All 5 levels | Access to promotions available through the platform |
| Weekly VIP cashback | Levels 3-5 | Weekly cashback based on the applicable VIP level |
Level 1: live support from the start
Level 1 is the entry point to the programme. Its named benefit is 24/7 live chat access, alongside the standard VIP features shared across all five levels: a personal manager, higher withdrawal limits, personalised offers and on-site promotions.
That support can be useful when you need help with an account question, a promotion or a payment request. Live chat has an average response time of 2 minutes, and support is available in 16 languages, including English.
- Personal VIP manager
- 24/7 live chat access
- Higher withdrawal limits
- Personalised offers
- Access to on-site promotions
Keep your questions together
When contacting your manager or live chat, ask about your current level, the withdrawal limits attached to it and the promotions currently available to your account. That gives you the useful details in one conversation.
Levels 2 to 5: more account benefits as you progress
Levels 2 through 5 keep the core VIP benefits in place while giving higher-tier customers access to stronger account privileges. The most practical change is the withdrawal allowance: higher daily and monthly limits are reserved for VIP customers.
The programme also includes personalised offers and on-site promotions at every level. These are account-based benefits rather than one fixed offer for everyone, so your VIP manager is the person to contact when you want to know what is available to you.
| Level | Named programme benefit | Other listed benefits |
|---|---|---|
| Level 1 | 24/7 live chat access | Personal manager, higher withdrawal limits, personalised offers and on-site promotions |
| Level 2 | VIP account benefits | Personal manager, higher withdrawal limits, personalised offers and on-site promotions |
| Level 3 | Weekly VIP cashback | Personal manager, higher withdrawal limits, personalised offers and on-site promotions |
| Level 4 | Higher weekly VIP cashback | Personal manager, higher withdrawal limits, personalised offers and on-site promotions |
| Level 5 | Highest listed weekly VIP cashback | Personal manager, higher withdrawal limits, personalised offers and on-site promotions |
Levels 3, 4 and 5 are the tiers that include weekly VIP cashback. Level 3 offers 5% up to A$1,500, Level 4 offers 10% up to A$2,250, and Level 5 offers 15% up to €2,500. These benefits have their own terms, including the qualifying period and wagering requirement, so check the applicable offer before using it.
VIP withdrawal limits: what changes for higher-tier players
A standard Alawin Casino account has a daily withdrawal limit of A$800 and a monthly limit of A$10,500. New players have a daily limit of A$500. VIP customers receive higher daily and monthly limits, making this one of the clearest practical reasons to progress through the programme.
The minimum withdrawal is A$20. Before a withdrawal can be processed, your deposit must have been wagered and KYC checks must be completed. This means you may need to provide proof of identity, proof of address and proof that you own the payment method.
| Item | Standard amount or time | VIP point |
|---|---|---|
| Minimum withdrawal | A$20 | Applies before any VIP limit |
| New-player daily limit | A$500 | Higher limits are available to VIP customers |
| Standard daily limit | A$800 | VIP customers receive higher daily limits |
| Standard monthly limit | A$10,500 | VIP customers receive higher monthly limits |
| Pending processing | 0-72 hours | The VIP programme does not remove the standard processing steps |
After processing, e-wallet withdrawals take 0-24 hours, card payments take 3-5 days and bank transfers take 3-7 days. There is no limit on winnings. Your exact VIP allowance is best confirmed through your account support contact before requesting a large payout.
Personal VIP managers and account support
Every VIP level includes a personal VIP manager. This gives you a direct point of contact for account questions, available promotions and the benefits attached to your level. It is handy when you would rather have one person explain the details than search through several offer messages.
You can also use 24/7 live chat, which has an average response time of 2 minutes. Email support is available as well. Support covers 16 languages: English, German, Spanish, Finnish, Hungarian, Norwegian, Polish, Italian, Czech, Greek, French, Slovenian, Dutch, Arabic, Croatian and Slovak.
- Check your account levelOpen your account area and confirm the VIP level currently attached to your profile.
- Ask about the active benefitsContact your personal manager or live chat and ask which offers, promotions and withdrawal limits apply to you.
- Confirm any conditionsBefore accepting a VIP promotion, check its wagering, time limit, maximum withdrawal or other qualifying terms.
- Plan your withdrawalMake sure your deposit has been wagered and your KYC documents are ready before requesting a payout.
VIP cashback from Level 3 to Level 5
Weekly VIP cashback begins at Level 3. Level 3 provides 5% up to A$1,500 on casino losses from Monday to Sunday, with the amount credited automatically. A 1× wagering requirement applies before withdrawal.
At Level 4, the rate increases to 10% up to A$2,250. Level 5 provides 15% up to €2,500. The currency and maximum amount shown for Level 5 are different from the Level 3 and Level 4 figures, so check the offer attached to your account before relying on a particular amount.
| VIP level | Rate | Maximum | Wagering |
|---|---|---|---|
| Level 3 | 5% | A$1,500 | 1× before withdrawal |
| Level 4 | 10% | A$2,250 | Offer terms apply |
| Level 5 | 15% | €2,500 | Offer terms apply |
Cashback still has play-through terms
A cashback credit is not the same as cash ready for withdrawal. The Level 3 benefit has a 1× wagering requirement, and the terms attached to your account should be checked before you use any VIP cashback.
How to use the VIP programme sensibly
VIP benefits can make account support and withdrawals more convenient, but they do not change the fact that casino and sports betting involve real financial risk. Treat the programme as an account feature, not a reason to increase your stakes.
- Set a deposit or wagering limit by contacting 24/7 live chat support.
- Use the personal manager to clarify terms before accepting a promotion.
- Keep your bets within an amount you can comfortably afford to lose.
- Remember that KYC is required before withdrawals.
- Use self-exclusion through live chat or email if you need a break.
- Check the withdrawal limit linked to your level before making a payout request.
Alawin is accessible on desktop, Android and iOS devices through a mobile-compatible platform. There is no separate app required. SSL encryption is used to secure transactions, and the minimum age for players is 18.
FAQ
VIP Program questions
How many VIP levels does Alawin Casino have?
There are five levels, running from Level 1 to Level 5.
What does Level 1 include?
Level 1 includes 24/7 live chat access, a personal VIP manager, higher withdrawal limits, personalised offers and on-site promotions.
Do all VIP levels include a personal manager?
Yes. A personal VIP manager is included at all five levels.
Do VIP players get higher withdrawal limits?
Yes. Higher daily and monthly withdrawal limits are available to VIP customers.
When does weekly VIP cashback start?
Weekly VIP cashback is available from Level 3 through Level 5.
What is the Level 3 VIP cashback rate?
Level 3 provides 5% weekly cashback up to A$1,500 on casino losses from Monday to Sunday. A 1× wagering requirement applies before withdrawal.
What support languages are available?
Support is available in 16 languages, including English, German, Spanish, Finnish, Hungarian, Norwegian, Polish, Italian, Czech, Greek, French, Slovenian, Dutch, Arabic, Croatian and Slovak.
How can I set a deposit or wagering limit?
Contact Alawin Casino's 24/7 live chat support to set deposit and wagering limits.
Is KYC needed for VIP withdrawals?
Yes. Withdrawals require proof of identity, proof of address and proof of payment method ownership.